Page not found – ISAAC RECOVERY: Your 24/7 Roadside Partner

1. Definitions and Interpretation

In these Terms and Conditions, the following definitions apply:

"Company", "Isaac Recovery", "we", "us", or "our" means Isaac Recovery Ltd, a company providing vehicle recovery intermediary and dispatch services in the United Kingdom, contactable at isaac.recovery.uk@gmail.com and 07840049314.
"Platform" means the Isaac Recovery website (isaacrecovery.co.uk), any associated mobile application, WhatsApp channel, telephone dispatch system, and any digital portals operated by the Company.
"Service" means the facilitation, dispatch, coordination, or direct delivery of roadside assistance and vehicle recovery services, including but not limited to: vehicle recovery, accident recovery, towing, battery jump-start, tyre change, fuel delivery, EV recovery, heavy vehicle recovery, trailer recovery, and winch recovery.
"Customer" or "you" means any individual or legal entity who uses the Platform or requests a Service.
"Driver" means any individual providing recovery services through the Platform, whether employed directly by Isaac Recovery or engaged as an independent third-party service provider.
"Independent Driver" means a self-employed or independently contracted driver who is not an employee of Isaac Recovery and who provides services through the Platform.
"Contract" means the binding agreement formed between the Customer and the Company upon acceptance of a Service request and payment of any required deposit.
"Force Majeure Event" has the meaning given in Clause 15.

2. Nature of the Platform and Isaac Recovery's Role

2.1 Intermediary and Dispatch Model

Isaac Recovery operates as a technology-enabled intermediary and dispatch platform. The Company connects Customers requiring roadside or vehicle recovery assistance with Drivers who can deliver those services. Isaac Recovery may, in certain circumstances, deploy its own directly employed drivers; however, the majority of Services are fulfilled by Independent Drivers who contract with the Company.

2.2 Relationship with Independent Drivers

Isaac Recovery does not employ, subcontract, or act as agent for Independent Drivers in any way that creates an employment relationship. Independent Drivers are self-employed individuals or businesses who operate their own vehicles, hold their own insurance, and are solely responsible for the manner in which they provide services. Isaac Recovery's role is limited to:

Receiving and processing Customer service requests;
Matching and dispatching a suitable Driver;
Processing payments on behalf of all parties;
Providing a technology platform to facilitate communication and tracking.

2.3 Limitation of Agency

Nothing in these Terms shall constitute Isaac Recovery as the agent, partner, employer, franchisor, or joint venturer of any Independent Driver. Independent Drivers are not authorised to make any representation or commitment on behalf of Isaac Recovery.

2.4 No Guarantee of Availability

Isaac Recovery does not guarantee the availability of Drivers in all areas at all times. Coverage areas are listed on the Platform as a guide only and may vary based on driver availability, demand, weather, or traffic conditions.

3. Eligibility and Account Registration

By using the Platform or requesting a Service, you represent and warrant that:

You are at least 18 years of age;
You have legal authority to enter into a binding contract;
The vehicle or asset for which you are requesting assistance is legally owned by you or you have the owner's authorisation to request recovery services;
All information you provide is accurate, current, and complete;
You will comply with all applicable laws and regulations.

Isaac Recovery reserves the right to refuse Service to any Customer at its absolute discretion.

4. Service Requests, Bookings, and Confirmation

4.1 How to Request Service

Customers may request Services through the Platform via the online booking form, by calling 07840049314, or via WhatsApp at +44 7840 049314. A Service request constitutes an offer to purchase Services subject to these Terms.

4.2 Confirmation and Contract Formation

A legally binding Contract is formed only when Isaac Recovery sends written confirmation (by email, WhatsApp, or SMS) accepting your request. Isaac Recovery reserves the right to decline any request without obligation to provide reasons.

4.3 Accuracy of Information

You are responsible for providing accurate details at the time of booking, including vehicle make, model, registration, location, condition, and the nature of the problem. Isaac Recovery and its Drivers shall not be liable for delays, additional charges, or inability to complete a Service arising from inaccurate or incomplete information provided by the Customer.

4.4 Changes to Bookings

Any changes to a confirmed booking must be communicated promptly. Changes may result in revised pricing or cancellation fees as set out in Clause 6.

5. Pricing, Deposits, and Payment

5.1 Pricing

All prices are quoted in pounds sterling (GBP). Prices are estimates based on information provided at the time of booking and may be subject to adjustment if the actual scope of work differs from that described. Isaac Recovery endeavours to provide transparent pricing with no hidden fees; however, additional charges may apply for:

Out-of-hours or bank holiday callouts;
Locations that are difficult to access or require specialist equipment;
Additional mileage, waiting time, or toll charges;
Additional services requested on-site beyond the original scope.

5.2 Deposit

A deposit is required before any booking is confirmed. The deposit amount will be communicated at the time of booking. By paying the deposit, the Customer acknowledges and agrees to these Terms in full.

5.3 Final Payment

The remaining balance is due upon completion of the Service and delivery of the vehicle to the agreed destination. Payment must be made before the Driver releases the vehicle. Isaac Recovery reserves the right to hold a vehicle securely until payment is received.

5.4 Payment Methods

Accepted payment methods will be communicated at the time of booking. All payments are processed securely. Isaac Recovery does not store card details.

5.5 VAT

All quoted prices will clearly state whether VAT is applicable. Where Isaac Recovery is VAT registered, VAT will be charged at the prevailing rate.

6. Cancellation and Refund Policy

6.1 Cancellation by the Customer

Customers may cancel a confirmed booking subject to the following:

Cancellations made more than 2 hours before the agreed arrival time: full deposit refunded less any reasonable administrative costs.
Cancellations made less than 2 hours before the agreed arrival time, or once a Driver has been dispatched: the deposit is non-refundable.
Cancellations made after the Driver has arrived on-site: the full quoted price may be charged.

6.2 Cancellation by Isaac Recovery

Isaac Recovery reserves the right to cancel a confirmed booking in the event of: Force Majeure Events; unavailability of suitable Drivers; safety concerns; or material inaccuracies in the Customer's booking information. In such cases, the Company will endeavour to provide reasonable notice and offer a full refund of any deposit paid.

6.3 No-Shows

If the Customer or the vehicle is not at the stated location upon Driver arrival and the Customer cannot be contacted within a reasonable time, the booking may be treated as cancelled and the deposit forfeited.

6.4 Consumer Rights

Nothing in this Clause affects any rights the Customer may have under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7. Service Delivery and Driver Conduct

7.1 Response Times

Isaac Recovery aims to dispatch a Driver within the shortest possible time. Estimated response times of 30–60 minutes are provided as a guide only and are not guaranteed. Response times may vary due to Driver availability, distance, traffic, road conditions, and the nature of the request. Isaac Recovery shall not be liable for any loss or damage resulting from delayed attendance.

7.2 Driver Standards

All Drivers who use the Platform — whether employed or independent — are required to:

Hold a valid UK driving licence appropriate for the vehicle operated;
Maintain adequate public liability and motor trade insurance;
Comply with all applicable UK road traffic laws and regulations;
Operate fit-for-purpose vehicles with appropriate equipment;
Behave professionally and courteously toward Customers.

7.3 Verification of Independent Drivers

Isaac Recovery takes reasonable steps to verify that Independent Drivers meet applicable standards. However, Isaac Recovery does not guarantee and makes no warranty that Independent Drivers are appropriately licensed, insured, or competent. Customers deal with Independent Drivers at their own risk as regards matters beyond Isaac Recovery's reasonable control.

7.4 Right to Refuse Service

A Driver may refuse or discontinue a Service if: the situation presents a genuine safety risk; the Customer is abusive or threatening; the vehicle condition differs materially from that described; or completing the Service would require the Driver to act unlawfully.

8. Limitation of Liability

8.1 Isaac Recovery's Liability for Own Negligence

Nothing in these Terms excludes or limits Isaac Recovery's liability for: death or personal injury caused by its own negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited by applicable law.

8.2 Intermediary Liability

Where Services are provided by an Independent Driver, Isaac Recovery acts solely as an intermediary. Isaac Recovery shall not be liable for: any act, omission, negligence, or misconduct of an Independent Driver; any damage to a vehicle caused by an Independent Driver during loading, transit, or unloading; any loss of personal belongings left in the vehicle; or any consequential, indirect, or economic loss of any kind.

8.3 Liability Cap

To the fullest extent permitted by law, Isaac Recovery's total aggregate liability to a Customer in connection with any Service shall not exceed the total amount paid by the Customer for that specific Service.

8.4 Vehicle Damage Claims

Any damage claim relating to a vehicle must be reported to Isaac Recovery and to the Driver before the Driver leaves the delivery location. Claims reported after the Driver has departed may not be considered. Isaac Recovery recommends that Customers inspect their vehicle at the point of delivery and note any concerns in writing.

8.5 Pre-existing Damage

Isaac Recovery and its Drivers shall not be liable for pre-existing damage to a vehicle. Customers are encouraged to document the condition of their vehicle before handing it over.

9. Insurance

Isaac Recovery strongly advises all Customers to ensure that their own motor insurance policy provides adequate coverage for recovery and transit. Customers should check whether their policy covers them while a vehicle is in the care of a third party.

Independent Drivers are responsible for maintaining their own valid insurance. Isaac Recovery does not act as insurer and shall not be liable for any gaps in coverage maintained by Independent Drivers.

10. Customer Obligations and Conduct

The Customer agrees to:

Provide accurate and complete information about the vehicle and its location;
Ensure safe access to the vehicle for the Driver;
Remove all valuable personal belongings from the vehicle before the Driver takes possession;
Inform the Driver of any known defects, hazards, or special requirements of the vehicle;
Treat all Drivers with respect and not engage in any abusive, threatening, or discriminatory conduct;
Not request services for vehicles that are the subject of a police seizure, court order, or otherwise inaccessible by law.

Isaac Recovery reserves the right to terminate a Service and retain any deposit if the Customer breaches these obligations.

11. Data Protection and Privacy

Isaac Recovery processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Platform, you consent to the collection and use of your personal data as described in our Privacy Policy, available at isaacrecovery.co.uk/privacy-policy.

Personal data collected includes: name, contact details, vehicle information, location data, and payment information. This data is used to provide, improve, and administer Services and to comply with legal obligations. Isaac Recovery does not sell personal data to third parties.

12. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, icons, images, and software, is the property of Isaac Recovery Ltd or its licensors and is protected by applicable UK and international intellectual property laws. No content may be reproduced, distributed, or transmitted without Isaac Recovery's prior written consent.

13. Third-Party Services and Links

The Platform may contain links to third-party websites or services. Isaac Recovery has no control over such websites and accepts no responsibility for their content, privacy practices, or terms. The inclusion of any link does not imply endorsement by Isaac Recovery.

Where tracking or communication tools are provided by third parties (including mapping or real-time location services), their availability is not guaranteed and Isaac Recovery shall not be liable for any failure of such third-party services.

14. Complaints Procedure

Isaac Recovery is committed to providing a high-quality service. If you are dissatisfied with any aspect of the Service, please contact us as soon as possible:

We aim to acknowledge complaints within 2 business days and to provide a substantive response within 10 business days. Where a complaint relates to the conduct of an Independent Driver, Isaac Recovery will investigate and, where appropriate, take reasonable steps within its remit to address the matter.

15. Force Majeure

Isaac Recovery shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from a Force Majeure Event, meaning any event beyond Isaac Recovery's reasonable control, including but not limited to: acts of God; severe weather conditions; road closures; accidents blocking access; civil unrest; pandemic or epidemic; strikes or industrial action; or failure of third-party systems and infrastructure.

Isaac Recovery will notify the Customer as soon as reasonably practicable of any Force Majeure Event and take reasonable steps to minimise its impact.

16. Changes to These Terms

Isaac Recovery reserves the right to modify these Terms at any time. Changes will be published on the Platform with the effective date updated accordingly. Continued use of the Platform or Services following the publication of changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

17. Waiver and Severability

No failure or delay by Isaac Recovery in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between Isaac Recovery and the Customer with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings.

19. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim.

20. Contact Details

If you have any questions about these Terms, please contact us:

Trading name: Isaac Recovery
Email: isaac.recovery.uk@gmail.com
Phone / WhatsApp: 07840049314 / +44 7840 049314
Website: isaacrecovery.co.uk

Isaac Recovery — When you're down, we're on the way.